by Trish Springsteen | Mar 10, 2010 | Communication, Public Speaking
During a recent meeting the topic of customer service reared its head again. We had just returned from Sydney and were bemoaning the fact the customer service was no better in Sydney than it had been in Melbourne. Perhaps it’s just the coffee shops we go to or as it...
by Trish Springsteen | Feb 24, 2010 | Business, Communication, Leadership, Public Speaking, Women in Business
From my perspective the underlying issue that never changes and links both leaders and managers is communication. Regardless of how you define a leader or how you define a manager the basic issue is how they communicate between each other, to superiors and to staff....
by Trish Springsteen | Jan 21, 2010 | Business, Communication
You know, you meet the most amazing people in the strangest of places. I was out shopping the other day, when I took advantage of a strategically placed couch to take the weight off my feet.Sitting just across from me was a lady who would have been a perfect advert...
by Trish Springsteen | Jan 10, 2010 | Personal Development
There is nothing more pathetic than the sight of me wandering around my bookshelves muttering “I have nothing to read!” There are about three thousand books jammed in the shelves, piled on the floor, spilling over coffee tables and getting under foot!What I mean of...
by Trish Springsteen | Jan 6, 2010 | Business, Communication
As I was indulging in my usual after Christmas Sales browsing and yes I admit it some buying, I was amusing myself with one of my favourite occupations people watching, whilst standing in line.It was about this time I thought to myself – I am so happy that I am not on...
