by Trish Springsteen | Feb 5, 2010 | Business, Personal Development
We, in the military, drew a fine line between ‘delegation’ and ‘dereliction of duty’. There were many who claimed the first while really exhibiting the latter.It made me wary of those that advocated greater delegation as a requisite for leadership. This was, of...
by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
by Trish Springsteen | Jan 20, 2010 | Personal Development, Public Speaking
I was at a function recently discussing speaking engagements when a friend turned to me and said excitedly, “I have been asked to be an MC!” I was delighted for her and asked some questions like “When is it, Who to, What format and are you preparing?” To which she...
by Trish Springsteen | Jan 15, 2010 | Leadership, Personal Development
It’s always exciting when you are about to embark on a new project – there is the anticipation of great times ahead tempered with the apprehension of what might go wrong.I think I may have mentioned that my eldest granddaughter is embarking on a new chapter in her...
by Trish Springsteen | Jan 13, 2010 | Personal Development, Public Speaking
People attend our workshops for many and varied reasons: to get more confidence, prepare for work presentations, to be able to answer impromptu questions clearly and concisely. One of the many reasons given is that they have to give a speech at a wedding. Wedding...
by Trish Springsteen | Jan 10, 2010 | Personal Development
There is nothing more pathetic than the sight of me wandering around my bookshelves muttering “I have nothing to read!” There are about three thousand books jammed in the shelves, piled on the floor, spilling over coffee tables and getting under foot!What I mean of...
