by Trish Springsteen | Sep 2, 2008 | Business, Communication
Recently I read of a married couple who were walking through the shopping centre. The wife was explaining to her husband why a certain brand was more beneficial than another, when her husband jumped in to recommend a third brand. The wife never acknowledged his input...
by Trish Springsteen | Aug 29, 2008 | Business, Communication
Some people wonder why they need communication training when they have talking since they were knee high to a grasshopper. But communication is more than words; and even though we may not be conscious of the non-verbal aspects of our communication, what we do has just...
by Trish Springsteen | Aug 14, 2008 | Business, Leadership, Personal Development
The old saying is that nothing is as certain as death and taxes … but I am adding one more certainty – we are all going to make mistakes.Being in business means that we have to be decisive; we must make decisions and having to make decisions inevitably leads to...
by Trish Springsteen | Aug 11, 2008 | Business, Communication, Public Speaking
We all have heard the saying … “never assume because you make an ass out of you and me.. easier said than done. Too often we do assume. We assume we have heard correctly and jump in to answer the question we think we heard and not the one that was asked.We assume that...
by Trish Springsteen | Aug 7, 2008 | Business, Leadership
With the Olympics about to commence, I thought I might consider one of my favourite sports – rowing. Actually – Leadership and Rowing!During the last twenty years, training for corporate or organisational leadership has focused on management skills. It was felt...
by Trish Springsteen | Jul 31, 2008 | Business, Leadership, Personal Development
Who holds the ultimate responsibility in an organisation?Well the power in an organisation is at the top, it rests with whoever is ultimately in charge of the organisation. It may be delegated, but delegated power does not mean that it has been abdicated. The American...
