by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
by Trish Springsteen | Feb 1, 2010 | Business, Communication
It is always great to catch up with friends, and during our time in Melbourne we met up again with Brenda Thomson, CEO of Networking World. After a frantic Saturday afternoon of meeting people; greeting people and of course, talking to people at her “Smart 90 Day...
by Trish Springsteen | Jan 28, 2010 | Business, Communication, Public Speaking
We are all familiar with setting goals; about knowing where we want to go and working out how to get there. People, we are told repeatedly, who fail to plan are simply planning to fail.Well, the same thing goes with our presentations. It is surprising how many people...
by Trish Springsteen | Jan 27, 2010 | Communication, Public Speaking
“Either say something better than silence or be silent” Euripides I came across this quote on a recent trip to Greece and thought how appropriate. So often I hear speeches that are muddled, poorly organised and/or poorly presented. You can not only apply the thought...
by Trish Springsteen | Jan 24, 2010 | Business, Communication, Public Speaking
Towards the end of last year I spent some time working with the staff of a national organisation enhancing their personal communication skills. During the breaks we, (as usual) chatted about this and that; and eventually (as usual) the conversation came around to...
